From the Desk of Quintin Carlson

Who occasionally writes here about the importance of phenomenal customer service, the present-day commercial aviation landscape, and an undying love for delectable product design.

Holiday Travel, 2015 Edition

Christmas music has been piped into every corner Starbucks, shop, and mall since the beginning of November. Now that Thanksgiving has…successfully passed — with seven days separating us from Turkey Day 2015 — I thought it was about time that I talk about the collective travel we1will be doing in the next thirty days. ¶ Whether you’re off to see family, friends, or in-laws, we are all going to be straining the crumbling transportation infrastructure with cars, airplanes, and Amazon Prime orders. ¶ First, I will address the many who will be driving.

Quintin CarlsonDec 8, 2015

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Quintin CarlsonAug 26, 20153 min read

On the Fragility of Life and the Handling of Avertable Disasters

If you know me at all, you know I love flying. Planes, airports, departure boards, security lines, forced smiles — the whole 9 yards. However, something I don’t talk about very much is the completely cold wave of fear…

Quintin CarlsonSep 23, 201511 min read

Let Down

A trio of insane, backwards and fucked-up customer service experiences.

Quintin CarlsonOct 24, 20153 min read

Converting 40 AT&T GBs to T-mobile GBs

Since 2006, I have been an AT&T Wireless customer. (Even back when it was called Cingular…

Quintin CarlsonNov 15, 20155 min read

Stay Tuned for the Future

October 17, 2015, marked the day of the last US Airways operated flight. US Airways flight 1939 departed from San Francisco International Airport (KSFO) at 10:07pm, arriving in Philadelphia International Airport (KPHL) the following morning at 5:52am.

Quintin CarlsonDec 21, 20153 min read

Correlation vs. Causation

Psychological biases greatly influence how we see the world. In the world of design, we need to use our instinct and creativity to solve problems in a data-driven method. In a recent exchange on the Designer News forum site, I’ve realized how little people are aware of their biases…

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From the Desk of Quintin Carlson

Who occasionally writes here about the importance of phenomenal customer service, the present-day commercial aviation landscape, and an undying love for delectable product design.

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